TERMS AND CONDITIONS
All sales are final.
No guarantees on color accuracy as colors may slightly vary from WYSIWYG items due to your lighting, settings, and tank environment.
No refund for any deaths that occurs during or after your acclimation process or coral dipping.
Photos of DOAs must be sent to us by email within 2 hours of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOA. If DOAs are confirmed by us we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees. No refunds will be given, only store credit.
We are not responsible for DOAs due to carrier delay.
No refunds of shipping charges will be issued.
If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item.
Please ask any questions about our DOA policy before ordering.
We withhold the right to update or amend this policy as needed.
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